MS Bike

Frequently Asked Questions



Participant Centre

How do I sign in to my Participant Centre?

Follow these steps to login to your Participant Centre:

  • Click the login button which is located at the top right corner of the page you are visiting.
  • Enter your username and password. You will be directed to your Participant Centre once you are logged in.

How do I personalize the email templates and send out to my contacts through the Participant Centre?

To send out a personalized email via the Participant Centre

  • Login to your participant centre. Click the "Email" tab, click the "Compose" button.
  • Select the appropriate email template from the dropdown list that appears on screen. Click "Next".
  • Edit the templated message to personalize it. A link to your personal fundraising page will automatically be included at the bottom of each message when it is sent.
  • When you are finished editing your message, click "Next" to select your recipients and/or import your contacts.
  • After you've selected your recipients, click "Next" to see a preview of your message and click "Send".

I forgot my username and password, how do I find this information?

If you have forgotten your username, click on Forgot your username?

If you have forgotten your password, click on Forgot your password?

How do I recover email contacts and personal page contents from previous years?

Email contacts and personal page updates are carried over from previous years. However, you need to ensure that you are logging in with the same username as previous years.

I am not receiving emails sent from my (or other) Participant Centres. Why?

For constituents who have received prior emails or have had prior interactions with our event websites, it is possible that you have opted out of receiving Participant Centre email messages. To confirm this, please contact the Coordinator found on your event page.

How do I import contacts into a Participant Centre?

To import contacts from an external service provider

  • Login to your participant centre. Click "Email" tab. Click "Contacts" button.
  • Click "Import Contacts" button.
  • Follow the onscreen instructions provided to complete the process of importing contacts.

How do I change my personal goal through my participant centre?

  • Login to your participant centre. Click "Progress" tab , then click “Personal” button.
  • Next to “My Goal”, click “Change”.
  • Enter your new goal in the space provided and click “Submit”.

How do I change my team goal through my participant centre?

You have to be a Team Captain to change your team goal.

  • Login to your participant centre. Click "Progress" tab , then click "Team" button.
  • Next to "Team Goal”, click “Change”.
  • Enter your new team goal in the space provided and click “Submit”.



Donations

How do I enter offline gifts (ie. cash & cheque) to my personal page via the participant centre?

To enter offline gifts (ie. cash & cheque)

  • Login to your participant centre and click the "Progress" tab.
  • Click "Enter new gift" button.
  • Follow the instructions provided to complete the process of entering the gift.

I am attempting to submit donations of my donors using one credit card but after a few attempts the credit card is blocked. Why is this occurring?

For security reasons, credit cards will be blocked on occasion if our system notices unusual activity surrounding the transaction. Unusual activity includes, but is not limited to:

  • Information entered on the donation form does not match the info found on the billing details of the credit card
  • Multiple successful transactions have been made within short time window (usually a few minutes)
  • Multiple failed transactions have been made from the same IP address
To confirm if your credit card has been blocked, contact the Coordinator found on your event page.

How can I receive a duplicate copy of my tax receipt?

Assuming that the email address you entered when submitting the donation online is correct, you will automatically receive a tax receipt attached to an email shortly after completing the donation online.

If you need a duplicate copy of your tax receipt, contact the Coordinator found on your event page.

How can I change the name and the address on the tax receipt?

Contact the Coordinator found on your event page to update the information on your tax receipt.

Is it possible to make a donation to another participant via my participant centre?

You have to go to the homepage and click the “Donate” button. Enter the participant’s first and last names and click on “Search” to find the participant’s name you would like to donate to.

How do I make a donation online to a participant?

You can donate to event participants by clicking the “Donate” button on your event site. Once clicked, you will be presented with an option to search for the participant that you would like to donate to.

In filling out the Gift Information form, what is the difference between the Recognition Name and the Billing Info Name?

The Billing Info Name should be the name that appears on the payment method being used and is the name that will appear on the tax receipt (ex. John Smith). The Recognition Name is the name that appears on the participant's honour roll (ex. Dad).

How do I enter offline gifts (i.e. cash & cheque) to my personal page via the participant centre?

To enter offline gifts (ie. cash & cheque)

  • Login to your participant centre and click "Progress" tab.
  • Click "Enter new gift" button.
  • Follow the instructions provided to complete the process of importing contacts.

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